Shipping policy

Thank you for shopping with LunoAir.

By placing an order through our website, you agree to the shipping terms outlined below. These terms are designed to provide clear expectations for both you and LunoAir throughout the delivery process.

Shipping Costs

We offer FREE standard delivery on all orders within the United Kingdom.

Delivery Service

Orders are shipped using Royal Mail Tracked 48 (or an equivalent tracked service), with an estimated delivery time of 2–5 working days after dispatch.

Please note that delivery times are estimates and may occasionally vary due to factors outside our control, including adverse weather, peak periods and courier delays.

Order Processing

We aim to dispatch all orders on the same working day if they are placed before our daily cut-off time. Orders received after the cut-off time will normally be dispatched on the next working day.

Orders placed on Saturday, Sunday or UK public holidays will be processed and dispatched on the next working day (usually Monday).

While we strive to dispatch every order as quickly as possible, dispatch times may occasionally be extended during busy periods.

Changing Your Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We can amend your delivery address provided your order has not yet been dispatched.

P.O. Box Addresses

We can deliver to UK P.O. Box addresses where supported by Royal Mail.

Out of Stock Items

If an item becomes unavailable after your order has been placed, we will contact you as soon as possible.

You may choose to:

  • Wait until the item is back in stock.
  • Receive a partial shipment (where applicable).
  • Receive a full refund for the unavailable item.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to follow your parcel throughout its journey.

Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at info@lunoair.co.uk. We will investigate the delay with the courier and keep you informed.

Damaged Parcels

If your parcel arrives visibly damaged, please refuse delivery where possible and contact us immediately.

If the parcel has already been accepted or delivered, please notify us within 48 hours of delivery by emailing info@lunoair.co.uk. Please include:

  • Your order number.
  • Photographs of the external packaging.
  • Photographs of the product.
  • Photographs showing any damage.

This information allows us to investigate the issue quickly and arrange an appropriate resolution.

Lost Parcels

If your parcel appears to be lost in transit, LunoAir will investigate the shipment with the courier.

Once the courier confirms that the parcel has been lost, we will arrange either:

  • A replacement product; or
  • A full refund.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders may be cancelled free of charge before they have been dispatched.

If your order has already been dispatched, please refer to our Returns & Refund Policy.

Taxes

All prices displayed on our website include any applicable UK taxes.

Shipping Insurance

All orders are insured against loss or damage during transit up to the value provided by the courier.

Customer Support

If you have any questions about your order or delivery, please contact us at:

Email: info@lunoair.co.uk

We aim to respond to all customer enquiries within one business day.